Access to your server is available through the following means:

• Linux VPS: via an SSH encrypted connection
• Windows VPS: via RDP

Should any problems occur with the network or firewall, our support center is also available in the cloud panel to help ensure access.

As a general rule, setting up a virtual private server is done within minutes —3 hours being our target. For larger projects, however, where an OS uses a lot of memory, for instance – the installation phase may take slightly longer.

If you decide on one of our VPS plans, you will have access to an operating environment that is tailored to support your application or software needs. You’ll be able to install any apps yourself in no time, via root access. Typical use cases might be as:

• Web servers
• Mail servers
• Shop servers
• Development servers

Customers can use the product for both non-commercial and commercial purposes.

The following questions regarding the features of our VPS solutions are frequently asked by customers and interested parties:

Can I rent a VPS with cPanel?

Yes, you can install cPanel for a fee.

Can I get a server with one or more domains?

Absolutely. Users can add any number of domains to your contract for a fee.

What if I have special requirements regarding storage technology and space?

Our VPS offers include SSD memory.

• Special feature: The memory is not stored locally within the hardware containing the CPU and RAM components. Instead, users receive SAN (Storage Area Network) memory, i.e., a network of SSD memory that is separated physically from the actual unit.
• Advantage: Improved data security through redundant storage. Compared to classic HDD storage, there is also a speed advantage when loading websites or applications. The IOPS (input/output operations per second) and the read/write speed of data is significantly higher as a result.

How about my own server image?

An image is installed directly on your virtual server. You can change operating systems at any time when reinitializing, giving you more flexibility.

Is there a backup service in place?

A backup function is available. You only pay for the storage space needed for the data you back up.

Will I be protected against DDoS attacks?

Complete protection against this type of attack is not possible. We do take, however, a variety of measures in our high-security data centers to protect your data and infrastructure in the best possible way.

Can I use Docker?

A Docker image is not available as an option in our cloud panel. However, you can download and install Docker on your own terms via root access (e.g., GitHub) to the server.

A virtual server and WordPress – does that work?

Of course. You can order one of your virtual servers and use our ready-made WordPress image, which can be installed from your cloud panel with a click of the mouse. Alternatively, you can use the WP Toolkit to help create the blog you’ve always wanted.

Does the server come with preconfigured email functionality?

It certainly does. We offer you our very own mail system, which is also available as a feature in many of our other products (e.g., web hosting). If this is not enough, you can install another email service on the server with root access or via Webmin.

I handle large amounts of data, so security is very important – how am I protected from viruses and malware?

As you receive root access, you have the control to secure the system yourself. This can be done with a number of compatible, widely available antivirus software packages (not included).

Do I need to worry about SSL?

There’s no need to worry as all VPS plans come with an included Wildcard SSL Certificate.

How does the setup process of the operating system work exactly?

The installed operating systems on our VPS are already preconfigured. The most common functions and programs for each particular version are available immediately, so you can start installing and configuring your own apps.

Do I get SSH access?

It’s included with our Linux VPS products.

What if I need multiple IPs?

You can activate additional paid for IPv4 addresses or alternatively, a free IPv6 subnet for your project.

Are there any limitations to the traffic on my server / site?

No, there are no restrictions. Our US Virtual Private Servers are extremely cost transparent.

I tend to prefer Linux, would you recommend I use Debian or Ubuntu?

That depends entirely on personal preference. Linux offers you a variety of possibilities. A blanket recommendation is not possible as it depends on individual use cases.

Can I use Java, ASP.NET or PHP?

Yes. Our VPS hosting solution is offered as a root server, which means you can use any programming language or install any application.

Occasionally, we are asked to explain some of the following questions and terms:

What is the difference between a “VPS” and the terms a “root server” and a “managed server”?

The term “virtual server” refers to the type of server (virtualized server). The term “root server”, on the other hand, describes the way in which the system can be accessed. Root access means that the administrator has unlimited control over the system.

“Managed” means that the service provider provides and administers the operating system (security updates, patches, etc.) and the user cannot select or install another operating system. The customer has the option to install and use the applications provided. Server administration knowledge is therefore not necessary.

And the difference between a “virtual server,” a “cloud server” and a “dedicated server”?

A virtualized server combines physical hardware that is broken down into separate systems with the help of software. These servers can then be used and shared by several users. In fact, the resources available in the actual server (CPU, RAM, and memory) are divided.

Dedicated servers, on the other hand, are servers that the customer receives on the whole. Comparable to a laptop or a home PC, the installed resources/components/hardware (CPU, RAM, memory, network access, etc.) are available for the exclusive use of one user.

What is the difference between VPS and web space hosting?

Web space gives you a predefined playing field on which the only functions available have already been managed by the VPS provider.

The only limiting factor for a user with a virtual server and root access is the choice of operating system. Further options and performance can be changed by using any number of available software services that are compatible with the pre-installed OS.

We’re often asked whether a virtual private server is faster than shared hosting options. Unfortunately, it’s impossible to provide a general answer. There are powerful hosting plans with faster computing resources than that of a VPS. The difference, however, lies in the fact that our VPS services offer guaranteed resources (computing power), whereas shared hosting products are influenced by the number of resources available to other customers and ultimately only represent theoretical values.

Details of the scope of support can be found in the following Help Center article.